Client

NHS Foundation Trust

Content Type

Video

Distribution

DVD

Stats

Key resource in NHS staff training

Enhancing the Patient ExperienceWatch the video on YouTubeCheck out the video on Vimeo

Input
Produced in association with director Daniel Monteith, the Newcastle Hospitals Trust tasked us to educate their staff about the impact they have on a patients experience. They wanted to reach their staff on a level beyond a printed document or email so they commissioned this short film.

Output
We decided to show the various emotions that a hospital visitor goes through, in order to provoke an emotional response from the staff. The result was a more empathetic and motivated workforce.

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